Terms of Service

1. Parties and Provider Identity

This agreement is between AAQUILIX AI Pvt Ltd, a company incorporated under the Companies Act, 2013, with its principal place of business at Bangalore, Karnataka 560001, India (hereinafter "AAQUILIX", "we", "our", or "us"), and the Customer identified during account registration.

Contact: support@aaquilix.com |  Support: support@aaquilix.com

2. Definitions

• "Platform" — The AAQUILIX AI autonomous IT operations platform, including all software agents, APIs, dashboards, GoalSet engine, SOP packs, and associated services.
• "Customer" / "you" — The enterprise entity or individual who registers for or uses the Platform.
• "Subscription" — The time-limited, unit-based licence granted to use the Platform under a selected plan.
• "Agent" — A AAQUILIX software component deployed on a managed endpoint (server, VM, database, network device) that executes autonomous and supervised operations.
• "Client Server" — The on-premise AAQUILIX orchestration server installed within the Customer's network that coordinates Agents and communicates with the Master.
• "Client Data" — All infrastructure telemetry, configuration, log data, operational metrics, and other data generated by or processed within the Customer's environment through the Platform.
• "GoalSet" — The policy configuration within the Platform that governs which autonomous actions Agents may execute (L1: autonomous), require human approval for (L2: supervised), or are prohibited from executing (L3: forbidden).
• "SOP Pack" — A licensed technology module (Windows, Linux, Database, Network, Security) containing standard operating procedures delivered by AAQUILIX Master to licensed Clients.
• "Tenant ID" — The unique alphanumeric identifier assigned to each Customer upon registration.
• "Licence Key" — The subscription activation key that authorises the Client Server to register with AAQUILIX Master and receive licensed SOP Packs.
• "Order Form" — A written or electronic document specifying the Subscription plan, units, term, and fees agreed between the parties.
• "Confidential Information" — Any non-public technical, financial, business, or operational information disclosed by one party to the other.
• "Applicable Law" — All laws, statutes, regulations, orders, and directives applicable to a party, including data protection laws of any relevant jurisdiction.
• "Effective Date" — The date of account registration or the date you first access the Platform, whichever is earlier.

3. Account Registration and Eligibility

3.1 Eligibility

The Platform is intended solely for use by businesses and IT professionals. You must be at least 18 years of age and represent a legal entity or act in a professional capacity. The Platform is not directed at consumers or individuals acting outside the scope of their trade, business, or profession. Registration using personal email domains (Gmail, Yahoo, Hotmail, etc.) is prohibited.

3.2 Account Obligations

You agree to provide accurate, complete, and up-to-date registration information and to maintain the security of your account credentials and Licence Key. You are fully responsible for all activity that occurs under your Tenant ID. You must immediately notify AAQUILIX at support@aaquilix.com of any unauthorised access or security breach. AAQUILIX reserves the right to suspend accounts providing false information or violating these Terms without prior notice.

3.3 One Tenant Per Organisation

Each Tenant ID is associated with a single legal entity. Sharing credentials, Tenant IDs, or Licence Keys across multiple independent organisations without a valid reseller or multi-tenant agreement is strictly prohibited and constitutes a material breach of these Terms.

4. Subscription Plans, Billing, and Payments

4.1 Plans and Units

The Platform is offered under unit-based Subscription plans: Free Trial, Starter, Professional, Enterprise, and Sovereign. Each unit corresponds to one managed agent slot. Plan features, unit allowances, module entitlements, and pricing are described on the Pricing page and confirmed in your Order Form or electronic checkout summary.

4.2 Free Trial

The Free Trial grants access to 25 Windows agent slots for 30 calendar days at no charge. No credit card is required. Free Trial accounts are subject to usage monitoring. AAQUILIX may terminate Free Trials that show abuse, excessive load, or violation of these Terms immediately and without notice. At the end of the trial period, access is suspended until a paid Subscription is activated. AAQUILIX makes no commitment to extend trial periods.

4.3 Billing and Payment

Paid Subscriptions are billed in advance, either monthly or on the annual/multi-year cycle selected at checkout. All fees are due upon invoice and payable via the authorised payment gateways (Stripe for international payments; Razorpay for INR transactions; wire transfer for enterprise agreements). Invoices are issued electronically to the registered email address. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

4.4 Currency and Taxes

Fees are quoted in the currency selected at checkout. All amounts are exclusive of applicable taxes, including Indian Goods and Services Tax (GST), EU Value Added Tax (VAT), US sales tax, UAE VAT, Singapore GST, Australian GST, and any applicable withholding taxes. You are solely responsible for all taxes arising from your Subscription in your jurisdiction. For Indian customers, AAQUILIX will include applicable GST on invoices; for international customers, you are responsible for self-assessing and remitting any applicable local taxes.

4.5 Refunds

All fees are non-refundable except: (a) where AAQUILIX has materially breached these Terms and failed to cure within 14 days of written notice; or (b) where required by Applicable Law. Unused units within a billing period are not refundable. Annual and multi-year plan fees are not refundable upon early cancellation.

4.6 Automatic Renewal

Monthly Subscriptions renew automatically each month. Annual Subscriptions renew automatically for successive annual terms unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term. AAQUILIX will send a renewal reminder at least 14 days before the renewal date.

4.7 Price Changes

AAQUILIX may revise Subscription pricing at any time with 60 days' advance written notice for existing customers. Price changes take effect at the start of your next billing period following the notice period. Continued use after the effective date of a price change constitutes acceptance.

5. Licence Grant and Restrictions

5.1 Licence

Subject to your payment of applicable fees and ongoing compliance with these Terms, AAQUILIX grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to: (a) install and use the Client Server and Agents within your own network environment; (b) access the Platform solely for your internal IT operations management; and (c) receive and use SOP Packs corresponding to your licensed modules, for the duration of your Subscription.

5.2 Restrictions

You must not, and must not permit any third party to:

• Resell, sublicence, rent, lease, or otherwise make the Platform available to third parties without a separate reseller agreement executed with AAQUILIX
• Reverse engineer, disassemble, decompile, or attempt to derive the source code of any Platform component, except where expressly permitted by Applicable Law
• Use the Platform to develop, train, or improve any competing AI, automation, or IT operations product or service
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use the Platform in any way that violates Applicable Law, including export control laws, sanctions, or data protection regulations
• Attempt to gain unauthorised access to any part of the Platform, other customers' tenants, or AAQUILIX systems
• Use the Platform to process data you do not have the lawful authority or right to process
• Introduce malware, denial-of-service attacks, or other disruptive code into the Platform or connected systems
• Circumvent, disable, or interfere with security features, usage controls, or audit logging mechanisms
• Benchmark the Platform for the purpose of publishing comparative results without AAQUILIX's prior written consent

6. Autonomous AI Operations, GoalSet Governance, and Customer Responsibility

6.1 Nature of Autonomous Operations

The Platform includes AI Agents capable of executing autonomous actions on managed infrastructure — including restarting services, clearing caches, killing processes, executing scripts, and modifying configurations — based on GoalSet policy rules you configure. You acknowledge that autonomous AI operations carry inherent risk and that outcomes depend entirely on the accuracy and appropriateness of your GoalSet configuration.

6.2 Customer Responsibility for GoalSet Configuration

You are solely responsible for reviewing, testing, and approving all GoalSet policies before enabling autonomous execution in any environment. AAQUILIX provides default policies and guardrails as a starting point only. AAQUILIX cannot and does not guarantee that default GoalSet configurations are appropriate for your specific infrastructure, applications, or risk tolerance.

6.3 Three-Tier Safety Architecture

The Platform enforces a mandatory three-tier action governance model:

• L1 — Autonomous: Actions Agents execute automatically without human approval. You bear full responsibility for all L1 actions and their consequences.
• L2 — Supervised: Actions that require explicit operator approval before execution. You must ensure appropriate human oversight is in place for L2 workflows.
• L3 — Forbidden: Actions permanently blocked regardless of circumstances (e.g., DROP TABLE, FORMAT DISK, DISABLE FIREWALL). You acknowledge that L3 blocks protect against catastrophic actions but that exhaustive coverage of all dangerous operations cannot be guaranteed.

6.4 Acceptance of AI Operational Risk

By enabling autonomous operations, you explicitly accept the risk that AI Agents may take actions that, while consistent with your GoalSet configuration, may have unintended consequences on your infrastructure, applications, or data. AAQUILIX is not liable for any infrastructure damage, data loss, service disruption, or business impact arising from autonomous Agent actions taken within the scope of your configured GoalSet policies.

6.5 Audit and Immutability

All Agent actions, approval decisions, and policy changes are recorded in immutable audit logs within your tenant. You are responsible for retaining audit logs for the duration required by Applicable Law in your jurisdiction. AAQUILIX retains platform-level operational logs for 365 days.

6.6 EU AI Act Compliance

AAQUILIX operates the Platform in a manner consistent with the obligations of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) applicable to AI system providers. The Platform is classified as a general-purpose AI-assisted automation tool for enterprise IT operations. Customers operating in the EU are responsible for ensuring their use of the Platform complies with any sector-specific AI regulations applicable to their industry. AAQUILIX will maintain technical documentation and human oversight capabilities as required by the EU AI Act.

7. Data Ownership, Processing, and Privacy

7.1 Data Ownership

You retain full ownership of all Client Data at all times. AAQUILIX claims no rights in Client Data. The Platform is architected so that Client Data (infrastructure telemetry, logs, configurations) is processed exclusively within your own network environment by the Client Server and Agents. Client Data is not transmitted to or stored on AAQUILIX servers.

7.2 Data We Collect

AAQUILIX collects and processes the following data as a Data Controller: account registration information (name, work email, company, job title, country, phone number), payment and billing information (processed by Stripe or Razorpay — AAQUILIX does not store card data), Platform usage analytics (anonymised), Tenant ID–level operational metrics (agent counts, incident statistics), and communications you send to AAQUILIX support.

7.3 Data Processing Agreement

For customers subject to the EU GDPR, UK GDPR, India DPDPA 2023, or equivalent data protection legislation, our Data Processing Agreement ("DPA") forms part of these Terms and governs the processing of any personal data. By accepting these Terms, you also accept the DPA.

7.4 Global Data Protection Compliance

• India: Processing governed by the Digital Personal Data Protection Act 2023 (DPDPA), the Information Technology Act 2000, and the IT (Amendment) Act 2008. AAQUILIX is a registered Data Fiduciary under the DPDPA where applicable.
• European Union / EEA: Processing governed by GDPR (Regulation (EU) 2016/679). Standard Contractual Clauses (SCCs) apply to international data transfers. See our DPA.
• United Kingdom: Processing governed by UK GDPR and the Data Protection Act 2018. The UK International Data Transfer Agreement (IDTA) applies where required.
• United States: Customers in California are covered by CCPA/CPRA rights. AAQUILIX does not sell personal information. HIPAA Business Associate Agreements are available upon request for healthcare sector customers.
• UAE / GCC: Processing is consistent with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and applicable DIFC and ADGM data protection frameworks.
• Singapore: Processing governed by the Personal Data Protection Act 2012 (PDPA). AAQUILIX has appointed a Data Protection Officer for Singapore matters.
• Australia: Processing governed by the Privacy Act 1988 and Australian Privacy Principles (APPs).
• Canada: Processing governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

7.5 Data Residency and Sovereignty

Because Client Data is processed within the Customer's own infrastructure, data residency is inherently controlled by the Customer's deployment decisions. AAQUILIX's Master server is hosted in India. Account registration data and payment records are stored in India. Customers with strict data sovereignty requirements (e.g., government or regulated industries) should review the Sovereign plan and contact sales@aaquilix.com for private deployment options.

7.6 Subprocessors

AAQUILIX uses a limited number of trusted subprocessors for payment processing (Stripe, Razorpay), transactional email (SendGrid/Resend), SMS OTP (Twilio), and infrastructure hosting (cloud providers). A current list of subprocessors is available at /legal/dpa. AAQUILIX will provide 30 days' notice of material subprocessor changes.

8. Intellectual Property Rights

AAQUILIX and its licensors retain all right, title, and interest in and to the Platform, including all software, source code, object code, algorithms, AI models and weights, GoalSet engine logic, SOP Pack content, APIs, user interfaces, documentation, and trademarks. "AAQUILIX™" and "AAQUILIX AI" are trademarks of AAQUILIX AI Pvt Ltd. Nothing in these Terms grants you any rights in AAQUILIX intellectual property except the limited licence expressly granted in Section 5.

Any feedback, suggestions, ideas, enhancement requests, or other communications you provide regarding the Platform ("Feedback") are provided voluntarily and become the exclusive property of AAQUILIX. AAQUILIX may use, reproduce, modify, and commercialise Feedback without restriction, attribution, or compensation.

If you believe any Platform content infringes your intellectual property rights, please send a written notice tosupport@aaquilix.com with full details of the claimed infringement.

9. Confidentiality

Each party ("Receiving Party") agrees to hold the other party's ("Disclosing Party") Confidential Information in strict confidence and not to disclose it to any third party without the prior written consent of the Disclosing Party. The Receiving Party shall use the Disclosing Party's Confidential Information solely for the purposes of performing or receiving the Services under these Terms, using at least the same degree of care as it uses to protect its own confidential information (and in no event less than reasonable care).

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information; (c) was rightfully received from a third party without restriction; or (d) is required to be disclosed by Applicable Law, court order, or regulatory authority, provided the Receiving Party gives prompt prior written notice to the Disclosing Party (where legally permitted) and cooperates to seek a protective order.

This confidentiality obligation survives termination of these Terms for a period of five (5) years.

10. Warranties and Disclaimers

10.1 AAQUILIX Warranties

AAQUILIX warrants that: (a) it has the full right, power, and authority to enter into these Terms and grant the licences herein; (b) the Platform will perform materially in accordance with the documentation for the duration of the Subscription; and (c) AAQUILIX will implement and maintain reasonable technical and organisational security measures appropriate to the risk.

10.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. AAQUILIX EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AND TITLE. AAQUILIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION OBTAINED FROM AAQUILIX OR THROUGH THE PLATFORM WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10.3 Customer Warranties

You represent and warrant that: (a) you have the authority to enter into these Terms; (b) your use of the Platform will comply with all Applicable Laws; (c) you have obtained all necessary consents, permissions, and licences to deploy the Platform in your environment; and (d) Client Data does not contain illegal content or material that infringes any third-party rights.

11. Limitation of Liability

11.1 Cap on Liability

To the maximum extent permitted by Applicable Law, AAQUILIX's total aggregate liability to you for all claims arising under or relating to these Terms or the Platform — whether in contract, tort (including negligence), strict liability, or otherwise — shall not exceed the greater of: (a) the total fees paid by you to AAQUILIX in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) USD 500.

11.2 Exclusion of Consequential Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS OR SERVICES, OR FAILURE OF SECURITY MEASURES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

11.3 Essential Basis

The parties acknowledge that the limitations in this Section 11 reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. These limitations apply regardless of whether any limited remedy fails of its essential purpose.

11.4 Jurisdiction-Specific Exceptions

Some jurisdictions (including certain states/provinces of Australia, Canada, and certain EU member states) do not allow the exclusion or limitation of liability for certain types of damages or for death or personal injury caused by negligence or fraud. In such jurisdictions, AAQUILIX's liability is limited to the minimum extent permitted by Applicable Law. Nothing in these Terms limits AAQUILIX's liability for fraud, wilful misconduct, or gross negligence.

12. Indemnification

12.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless AAQUILIX AI Pvt Ltd and its respective directors, officers, employees, contractors, and agents from and against any third-party claims, demands, actions, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising from or relating to: (a) your violation of these Terms or any Applicable Law; (b) your misuse of the Platform or any GoalSet configuration you have authorised; (c) your infringement of any third-party intellectual property rights; (d) your processing of Client Data in violation of any data protection law; (e) any damage to third-party infrastructure caused by Agent actions you authorised; or (f) any misrepresentation made by you.

12.2 AAQUILIX Indemnification

AAQUILIX will defend you against any third-party claim that the Platform, as provided by AAQUILIX and used in accordance with these Terms, infringes a valid patent, copyright, or trade secret, and will indemnify you for damages finally awarded in such a claim. AAQUILIX's indemnification obligations are subject to: (a) you promptly notifying AAQUILIX of the claim in writing; (b) AAQUILIX having sole control of the defence and settlement; and (c) your reasonable cooperation in the defence. AAQUILIX will have no indemnification obligation for claims arising from your modification of the Platform, combination with third-party products, use outside the scope of these Terms, or use after AAQUILIX has provided a non-infringing alternative.

13. Service Levels and Uptime

AAQUILIX targets 99.5% monthly availability for the AAQUILIX Master API (used for licence validation and SOP Pack delivery). Because the Client Server and Agents operate within your own network, their availability is not within AAQUILIX's control or scope of SLA commitments. Planned maintenance windows will be communicated with at least 48 hours' advance notice via the registered email address. AAQUILIX's sole obligation for SLA breaches is service credits as set forth in the applicable Order Form or SLA Schedule. Enterprise customers may negotiate enhanced SLA terms in a separately executed SLA Schedule.

14. Security Obligations

14.1 AAQUILIX Security

AAQUILIX implements and maintains appropriate technical and organisational security measures including, but not limited to: TLS 1.2+ encryption in transit; PBKDF2-SHA256 password hashing; JWT-based authentication with configurable session timeouts; immutable audit logging; and network-level access controls on Master infrastructure. AAQUILIX undergoes periodic security reviews and will notify you of any confirmed security breach affecting your Tenant within 72 hours of discovery, in compliance with applicable data breach notification laws.

14.2 Customer Security Responsibilities

You are responsible for the security of your own network environment, including: protecting your Licence Key and Tenant ID from unauthorised disclosure; implementing appropriate network segmentation for Agent deployments; ensuring that the Client Server is not exposed to the public internet without appropriate firewall controls; managing operating system and application patch levels on managed endpoints; and maintaining backups of your GoalSet configurations.

14.3 Vulnerability Disclosure

If you discover a security vulnerability in the Platform, you agree to report it responsibly tosupport@aaquilix.com before public disclosure and to allow AAQUILIX a reasonable period (minimum 30 days) to investigate and remediate. AAQUILIX operates a responsible disclosure policy and will acknowledge all valid reports.

15. Term and Termination

15.1 Term

These Terms commence on the Effective Date and continue until the end of your Subscription period, as renewed, unless terminated earlier in accordance with this Section.

15.2 Termination for Convenience

Either party may terminate a monthly Subscription with 30 days' written notice. Annual and multi-year Subscriptions may be cancelled at the end of the then-current term with 30 days' notice. No refunds are provided for early termination of annual plans unless AAQUILIX has materially breached these Terms.

15.3 Termination for Cause

AAQUILIX may suspend or terminate your access immediately and without refund if you:

• Materially breach these Terms and fail to cure such breach within 14 days of written notice from AAQUILIX
• Engage in fraudulent, illegal, or abusive activity
• Fail to pay overdue amounts within 30 days of a payment delinquency notice
• Use the Platform in a manner that poses a security risk to AAQUILIX or other customers
• Become insolvent, make a general assignment for the benefit of creditors, or undergo insolvency proceedings

15.4 Effect of Termination

Upon termination: (a) your Licence and all access rights immediately cease; (b) all Agents will stop reporting to the Master; (c) you must promptly uninstall all Platform software from your systems; (d) each party will return or destroy the other's Confidential Information upon written request; (e) AAQUILIX will retain your account data (excluding Client Data, which remains in your environment) for 90 days post-termination for potential recovery or legal compliance purposes, after which it will be permanently deleted. Sections 7 (Data), 8 (IP), 9 (Confidentiality), 11 (Liability), 12 (Indemnification), 16 (Governing Law), and 17 (General) survive termination.

16. Export Controls and Sanctions

The Platform may be subject to export control laws and regulations of India, the United States (EAR and ITAR), the European Union, and other jurisdictions. You represent that you are not located in, or a national or resident of, any country subject to a comprehensive US Treasury OFAC sanctions program, and that you are not listed on any government denied-party list (including the US Entity List, SDN List, or equivalent EU, UN, or India sanctions lists). You agree not to use, export, re-export, or transfer the Platform in violation of any export control laws or sanctions regulations. You are solely responsible for compliance with all applicable export and import regulations.

17. Force Majeure

Neither party shall be in breach of these Terms or liable for any failure or delay in performance to the extent caused by events beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemic disease, war, terrorism, riots, embargoes, acts of civil or military authority, government restrictions, fire, flood, earthquakes, major internet infrastructure failures, cyberattacks beyond reasonable mitigation, or acts of third-party service providers outside the parties' control. The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

18.2 Mandatory Good-Faith Negotiation

Before initiating any formal dispute resolution, both parties agree to escalate any dispute to senior management and attempt good-faith resolution for a period of 30 days from written notice of the dispute.

18.3 Binding Arbitration

If the dispute is not resolved through negotiation, it shall be finally resolved by binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration shall be conducted by a sole arbitrator agreed upon by the parties (or, failing agreement, appointed by the High Court of Karnataka). The seat and venue of arbitration shall be Bangalore, India. The language of arbitration shall be English. The arbitral award shall be final and binding, and may be enforced in any court of competent jurisdiction.

18.4 Jurisdiction for Interim Relief

Notwithstanding Section 18.3, either party may seek urgent injunctive or interim relief from a court of competent jurisdiction to prevent irreparable harm without waiving its right to arbitration. For such purposes, the parties submit to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

18.5 Consumer Law Carve-Out

Customers in jurisdictions that provide statutory rights to consumers that cannot be waived or limited by contract (including under EU Consumer Rights Directive, Australian Consumer Law, or equivalent) may have additional rights that these Terms do not limit or exclude.

19. Acceptable Use Policy

In addition to the restrictions in Section 5, you agree not to use the Platform to:

• Target, probe, or attack any network, system, or service you do not own or have explicit written authorisation to test
• Exfiltrate data from third-party systems using Agent capabilities
• Process, store, or transmit personal data of minors without required parental consent and appropriate safeguards
• Engage in cryptocurrency mining or resource-intensive non-IT-operations workloads
• Use AI-generated insights or reports for fraudulent purposes or to deceive regulators
• Violate the acceptable use policies of any underlying cloud or infrastructure provider hosting your Client Server

AAQUILIX reserves the right to investigate potential violations and to suspend access pending investigation. Verified violations may result in immediate termination and reporting to relevant law enforcement or regulatory authorities.

20. Changes to These Terms

AAQUILIX may modify these Terms at any time. For material changes, AAQUILIX will provide at least 30 days' advance written notice via the email address associated with your account and will post a prominent notice on the Platform. The version and effective date will be updated accordingly. Continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Platform and may terminate your Subscription pursuant to Section 15.2. The current Terms version is always available at www.aaquilix.com/legal/terms.

21. General Provisions

• Entire Agreement: These Terms, together with the Order Form, Data Processing Agreement, Privacy Policy, Cookie Policy, and any applicable SLA Schedule, constitute the entire agreement between the parties regarding the Platform and supersede all prior and contemporaneous agreements, negotiations, and representations.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
• Waiver: No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any future breach.
• Assignment: You may not assign, transfer, delegate, or sublicence any of your rights or obligations under these Terms without AAQUILIX's prior written consent. AAQUILIX may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, with notice to you. Any purported assignment in violation of this provision is void.
• Relationship of Parties: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties.
• No Third-Party Beneficiaries: These Terms are for the sole benefit of the parties and their respective permitted successors and assigns. Nothing herein creates any rights in any third party.
• Notices: All formal legal notices must be in writing and sent to AAQUILIX at support@aaquilix.com. Notices to you will be sent to your registered email address. Notices are effective upon confirmed receipt.
• Language: These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translation, the English version prevails.
• Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
• Electronic Acceptance: You agree that electronic acceptance (including clicking "I agree", checking an acceptance checkbox, or completing account registration) constitutes a valid, binding electronic signature under the Information Technology Act 2000 (India), the Electronic Signatures in Global and National Commerce Act (US), eIDAS (EU), and equivalent applicable legislation.

22. Contact Information

AAQUILIX AI Pvt Ltd
Bangalore, Karnataka 560001, India
Legal & Compliance: support@aaquilix.com
Data Protection Officer: support@aaquilix.com
Security Disclosure: support@aaquilix.com
General Support: support@aaquilix.com
Sales: sales@aaquilix.com

Terms version: 2.0 | Effective: 1 June 2026 | Last updated: 1 June 2026
Prior version: 1.0 (1 May 2026) — archived on request.