Message-flow monitoring
Track MT and MX (ISO 20022) message delivery, status, acknowledgements and NAKs, and failed or aborted messages across message partners.
How it works
SWIFT Alliance Operations in one operating flow
Message-flow monitoring
MT/MX ISO 20022 delivery, status, and NAKs tracked
Alliance & Gateway health
Alliance Access/Entry and Gateway services observed
Connectivity & HSM
SWIFTNet Link, VPN, and HSM availability watched
Governed recovery
Services restarted and queues cleared within policy
Capabilities
What SWIFT Alliance Operations delivers
Alliance & Gateway health
Observe Alliance Access and Entry and Alliance Gateway services, instances, and message-processing state.
Connectivity & HSM
Monitor SWIFTNet Link (SNL), VPN connectivity, and HSM availability that underpin secure messaging.
Queue & throughput
Watch message-partner queues, emission and reception backlogs, and throughput to prevent payment delays.
Governed recovery & resilience
Restart services, clear queues, and coordinate failover within policy, keeping evidence aligned to SWIFT CSP controls.
Continuous assurance
SWIFT message flow, monitored in real time
AAQUILIX tracks MT and MX (ISO 20022) message delivery, Alliance and Gateway services, and connectivity end to end — clearing queues and restarting services within policy to keep payments moving.
- MT/MX delivery, status and NAKs
- Alliance Access / Gateway health
- SWIFTNet, VPN and HSM availability
- Message-partner queue depth
Operating approach
From visibility to governed action
Discover and baseline
Connect the agreed estate, map dependencies, and establish normal operating behaviour before automation is enabled.
Govern the response
Translate operating policies, maintenance windows, approvals, and escalation paths into explicit automation boundaries.
Operate and improve
Correlate signals, recommend or execute approved actions, verify recovery, and use the evidence to improve future response.
Governance
Autonomy expands only when you authorize it.
AAQUILIX is designed to make operational authority explicit, reviewable, and reversible.
- Role-based access and least-privilege integrations
- Observe-only, approval-required, and autonomous operating modes
- Immutable action history and human-readable decision evidence
- Customer-defined maintenance windows, escalation paths, and change controls
Business outcomes
Designed to improve how operations perform
Reliable payments
Keep payment messages delivered on time by detecting flow and queue issues early.
Resilient connectivity
Protect SWIFTNet, VPN, and HSM availability with proactive monitoring and governed failover.
CSP-aligned evidence
Retain auditable operational evidence that supports SWIFT Customer Security Programme controls.
AI-led support, globally
Autonomous support operations, delivered worldwide
Follow-the-sun coverage from AAQUILIX AI resolves the majority of L1/L2 toil around the clock — with specialists on the exceptions and CSP-aligned operational evidence on every action.
- Over 70% of incidents resolved autonomously
- 24×7 unattended, follow-the-sun coverage
- CSP-aligned, auditable evidence
- Human approval gates on material actions
Technology fit
Works with the platforms your teams already operate.
- SWIFT Alliance Access
- SWIFT Alliance Gateway
- SWIFTNet Link
- SWIFT HSM
- MT / MX (ISO 20022)
- Message partners
- VPN connectivity
- SWIFT CSP
Questions
What teams usually ask
Can SWIFT Alliance Operations work with our existing tools?
Yes. AAQUILIX is designed to connect to existing monitoring, ITSM, identity, and collaboration systems through supported APIs and controlled service accounts.
Do we need to enable autonomous actions immediately?
No. Teams can begin in observe-only mode, introduce approval-based actions, and expand autonomy only after policies and evidence meet their risk requirements.
Related offerings
Continue exploring
Next step
See how SWIFT Alliance Operations fits your operating model.
Bring one priority service, workflow, or operational challenge. We’ll map a practical starting scope and the controls it requires.